The personal information you provide to MPQ will be used to process your order. Relevant information may be disclosed by MPQ to third party service provides (e.g. courier companies) for the provision of this service. We will not share information about individual customers with any third party, except to comply with applicable law or valid legal process.
Minimum quantities apply to orders and vary between products. Please confirm when enquiring on quote form.
We will forward our Artwork Approval to you once our quote has been accepted. The Artwork Approval will require your confirmation before proceeding. The Quote acceptance and the Artwork Approval are required to ensure the correct product is ordered.
Where applicable, a colour swatch or PMS colour must be supplied and we will match colours as closely as possible however due to the colour and nature of materials, 100% match is not always possible. Metallic thread for embroidery and dishwasher safe prints on glass and ceramics may incur extra costs. Although every effort is made to ensure consistency of fabric colours, dye lots vary from time to time.
Payment terms are 14 days from date of invoice for approved accounts. For new customers, a 50% deposit is required with the order and balance of payment is due before delivery. Payment can be made by Cheque, EFTPOS, Direct Credit or Credit Card.
All goods are sent by the most economical means at the discretion of MPQ. If an order is required urgently or is of excessive weight or cubic dimensions, extra freight costs may be incurred or the customer can arrange their own freighting of goods. Freight will be charged at cost on all delivered orders unless otherwise stated. Customers will be notified at any excess freight charges prior to dispatch of your order. Delivery times after production will depend on the freight service used and where goods are being shipped to.
All orders must be in writing. If the order quantity is reduced after quoting, the price will change. All costs involved in production of an order will be charged if the order is cancelled. If the order is already in production it cannot be changed in any way or be cancelled. If goods are ordered specially or manufactured to customer specifications and supplied to these specifications these goods cannot be returned for credit. If goods are ordered in specially no returns, changes or cancellations will be accepted. Due to production and manufacturing processes, the quantity of some goods may vary from the quantity originally ordered. The variation may be up to 5% over or under the original specification and is considered fulfilment on all orders and will be charged accordingly.
10% GST is applicable to all our goods and services. MPQ reserves the right to adjust or amend prices in accordance with any alteration of changes to tax legislated by the Australian Government.
Unless otherwise specified in writing by MPQ, each item sold by MPQ to the Customer shall be and remain the property of MPQ until the Customer has paid all that is owing to MPQ for the goods. Until the date of payment the Customer is required to store the goods in such a way that it is clearly the property of MPQ. Should the Customer default in payment, MPQ may enter the Customer’s premises and retake possession of and permanently retain any unpaid goods and revoke all liability of MPQ to the Customer on the sale and delivery of such goods. In the event of resale of the goods, including any mixed goods, by the Customer to a third person, all goods are sold as agents of MPQ and the Customer shall account to MPQ for any money received.
MPQ shall be entitled to charge to the Customer all costs and expenses reasonably incurred in the recovery of any money owing by the Customer to it including all legal fees, process servers charges and collection agents expenses as well as the time reasonably spent and incurred by MPQ in such recovery.
Returns will not be considered unless accompanied by a written request from the Customer. Claims in respect of faulty goods will only be considered within 7 days from the date of supply. If it is considered that the faulty product is the responsibility of MPQ or its supplier, which MPQ at its sole judgment and discretion shall determine, then at the discretion of MPQ it may either replace the goods or the customer may be refunded in whole or part. MPQ may from time to time issue guidelines for the return of items claimed by the Customer to be faulty and will not entertain any claim in respect of goods claimed to be faulty not made in accordance with such guidelines. MPQ reserves the right to change such guidelines without notice.
Payment can be made by credit card. We accept Master Card, Visa Card and no surcharge is levied for payments made by credit card.
Product information contained on this Web Site is provided by MPQ in good faith. The information is believed to be accurate and current at the date the product information was placed on this Web Site.
MPQ does not warrant that the web site or any products or services advertised on the web site will be available or will meet a customer’s requirements.
Neither MPQ nor employees of MPQ make any representation or warranty as to the reliability, accuracy or completeness of the information contained on this web site, and by accessing this website you agree that neither MPQ nor any of its employees will be liable for any errors or omissions in the information contained on this web site.
By accessing, browsing or using this web site, you agree to the terms, conditions and disclaimers herein as amended from time to time. MPQ may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this web site after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.
Most goods and services attract a Goods and Services Tax (GST) at 10% if delivered in Australia.
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This website may be accessed throughout Australia and overseas. Marketing Products Queensland makes no representation that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and you are responsible for ensuring compliance with all laws in the place where you are located.